CUSTOMER & EMPLOYEE SERVICE

Make service operations easier for customers, employees and agents.

Freshdesk, Freshservice, Freshsales, workflow automation, reporting, integrations and adoption support for practical service improvement.

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FRESHWORKS SERVICE FLOWLIVE MODEL

01Demand

02Route

03Resolve

04Measure

05Improve

CONNECTED PLATFORM ARCHITECTURE

Freshworks modules working as one business system.

Each capability below is designed around its own users, records, workflows, controls and integration responsibilities.

Original illustration of a connected Freshworks business ecosystem

Freshworks ecosystem

Capability reference · not a partner designation

MODULE 01

Freshdesk

Ticketing, SLAs, routing, knowledge and customer-support workflows.

Explore module

MODULE 02

Freshservice

IT service management, catalogues, assets, changes and employee service.

Explore module

MODULE 03

Freshsales

Lead, deal, activity and relationship processes for sales teams.

Explore module

MODULE 04

Customer Service Suite

Omnichannel support with clear agent ownership. Freshdesk Omni is the current evolution of the former Customer Service Suite offering.

Explore module

MODULE 05

Workflow automation

Approvals, notifications, assignment and exception paths with visible controls.

Explore module

MODULE 06

Integrations & reporting

System connections and service measures that reveal demand, quality and bottlenecks.

Explore module

MODULE 07

Freshworks integrations

Connected identity, customer, monitoring and collaboration flows with observable handoffs and ownership.

Explore module

Implementation & customization

Configure Freshworks around your teams, approvals, controls and operating model.

Workflow automation

Replace repetitive work with governed approvals, triggers, notifications and intelligent handoffs.

Integrations & migration

Connect business-critical applications and move data with validation, reconciliation and traceability.

Audit & optimization

Identify technical debt, licensing waste, security gaps, adoption friction and performance issues.

PLATFORM HEALTH CHECK

Is Freshworks supporting growth—or creating hidden work?

We examine configuration, custom code, integrations, data, security, licensing, adoption and reporting. You receive a prioritized roadmap with quick wins and structural improvements.

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Business-process fitReviewed

Configuration & custom codeReviewed

Roles, permissions & securityReviewed

Integration reliabilityReviewed

Data quality & reportingReviewed

Adoption & operating controlsReviewed

ONE PLATFORM. BETTER CONNECTED.

Let’s improve your Freshworks environment.

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